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Home » Authors » Grace L Duffy MBA, LSSMBB

Grace L Duffy MBA, LSSMBB

Grace L. Duffy has 45 years of success in business and process management. She spent 20 years with IBM, retiring as head of corporate technical education. Grace served as Department Head for Business and Dean of Economic Development for Trident Technical College in South Carolina. She was president and CEO of the Trident Area Community of Excellence in Charleston, South Carolina before moving to Florida to pursue independent contract work in quality and leadership. Grace uses her experience as president, CEO, and senior leader to help organizations improve. She is a Lean Six Sigma Master Black Belt, ASQ CMQ/OE, CQA, SSGB, and CQIA. Grace is an ASQ Fellow and a Distinguished Service Medalist. She has written 18 texts and over 260 papers and articles on quality, leadership, and organizational performance. Grace can be reached at [email protected].

Articles

ARTICLES

Confident young businesswoman standing and smiling at the camera in a boardroom with colleagues in the background.
Management

Facilitation: A Role or Craft?

We quality professionals may sometimes forget that we also work with human beings.
Grace L Duffy MBA, LSSMBB
January 14, 2025

Many work in teams, and some facilitate projects and improvements. This can be challenging without proper techniques. Effective facilitation combines processes with human factors, highlighting the importance of working with people.


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Smiling businesswoman standing in front of a whiteboard with charts and sticky notes.
Management

Leverage Industry 4.0 to Support a Healthy Organization

The value of Industry or Technology 4.0 comes when it supports organizational goals, aligns with the strategic plan, and enables employees to improve how work gets done.
Grace L Duffy MBA, LSSMBB
October 3, 2024

Industry 4.0, or Technology 4.0, signifies the shift towards automation, data exchange, and advanced technologies like AI and IoT in manufacturing and beyond. Its value lies in aligning with organizational goals and strategic plans and enhancing employee efficiency, offering a comprehensive approach to modernizing operations across the board.



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Management ChatGPT Feature. World map on digital futuristic surface.
Management | Artificial Intelligence

Testing how useful AI is for management and quality professionals

How helpful can artificial intelligence (AI) be for management and quality professionals?
Van Nuland
Yves Van Nuland PhD
Grace L Duffy MBA, LSSMBB
January 30, 2024

Explore how AI can revolutionize country management models. Discover the results of our test on ChatGPT 3.5. Learn about the potential and limitations of AI for management and quality professionals.


Read More
QM 0623 Quality 101 Culture
Quality 101

Building Blocks to Improve Organizational Culture

Lay out a road map to achieve organizational excellence and build a culture around it.
Hung Le Ph.D. Grace L Duffy MBA, LSSMBB
May 30, 2023

An organization should be at least at level 3, Defined Systems Approach, of the Management System Maturity Model to reap the rewards of a culture of excellence.


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QM 0322 Management B feature image
Management

(PM)2–Method: Learn More About the Basics of KPI Management

Van Nuland
Yves Van Nuland PhD
Grace L Duffy MBA, LSSMBB
March 1, 2022

This (PM)2 method can be applied to any organization, public or private, and contributes to the better management of a country as described by the authors in our SAC-Model. 


Read More
two people in hard hats in a factory setting

Assessment of a Best Practice

The goal is to achieve excellent results.
Van Nuland
Yves Van Nuland PhD
Grace L Duffy MBA, LSSMBB
May 7, 2021

In management literature you will often encounter the concept of a best practice. However, until recently no method was available to assess a best practice. 


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