Lorri Hunt

Before January 2020, if you had asked an organization whether they had considered a pandemic as a risk to the organization, most would have answered no. 

One of the requirements for management system standards is that internal audits be conducted of the processes of the management system. 

Of all of the changes in ISO 9001:2015, the one that users typically mention as being the one they are most concerned about is Management Commitment (clause 5.1.1). Maybe it is because the change has been emphasized so much in communication and training. 

Organizations have always been faced with making sure that they have the knowledge to carry out the work of the company. Sometimes referred to as “tribal knowledge,” organizations are frequently challenged with the obstacle that there is knowledge within the company that is not passed on or only available to one or a few people. This lack of knowledge could lead to ineffective performance of the quality management system.